We — meaning Uyolo S.r.l., (also "we," "our," or "us") — prepared this Privacy Policy to help you understand our practices with respect to the collection, use, and disclosure of personal information (hereinafter, “Personal Information” or “PI”) we collect from you through https://uyolo.io/, its subdomains, and any other website or applications owned by us (“Website”).

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1. What PI We Collect from You and How

We collect information from you when you:

(i) Create or register an account

(ii) Submit requests, schedule a demo, or other communications to us 

(iii) Contact us for customer support or technical support

(iv) Use our Website and services thereof

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We may also collect information about you from our providers, insofar as they help us to provide or promote our product. 

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We may also obtain publicly-available business contact information.

Below is additional information about what we collect, depending on how you interact with the Website:

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a. Customer Information

“Customer Information” consists of information related to your access or use of our Website, the creation of accounts, or that otherwise identifies you as an end user. 

Customer Information includes:
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Identifiers. This includes your name, surname, email address, and other similar identifiers.

Customer Records. This includes username and password, job title, company name, field of expertise.

Internet/Network Activity Information. This includes your browsing history, Ip address, log and analytics data, information about the device(s) used to access the Website, domain server, search history and information regarding your interaction with our Website, and other usage data.

Other Personal Information. This includes personal information you provide to us in relation to a survey, comment, question, request, or inquiry.

Inferences. This includes inferring your location using your IP address, or using data from your use of our Service to make predictions about your preferences, characteristics, predispositions, behavior, etc.

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b. Automatically-Collected Information

We collect information about how you use the Website and your actions on it, including your IP addresses, browser types, operating systems, ISPs, platform types, device types, and mobile device identifiers such as make and model, and mobile carrier. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of cookies and other tracking technologies, such as web beacons, pixels, session replay scripts, and similar technologies. Please see our Cookie Policy for more information about our use of cookies and similar tracking technologies.

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c. Aggregated or De-Identified Data

This includes aggregated or de-identified information for a wide variety of statistical, analytical, and Website improvement purposes. The aggregation or de-identification process prevents the information from being reassociated or identified with any one customer account, user, or individual.

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2. How We Use the Information We Collect

We use your PI to:

• Fulfil our Contract with You and Provide the Services to You. This includes use for the purpose of: (i) responding to your requests or inquiries; (ii) providing you with  support or technical assistance; (iii) contacting you to provide product updates or information about products you have requested or purchased; (iv) creating, managing, or administering your information and account, including identifying you with your account.

• Analyze and Improve our services pursuant to our Legitimate Interest. This includes use for the purpose of: (i) deriving market insights and performing other business analysis or research; (ii) securing the Website and our systems, and protecting your information and data; (iv) detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and (v) measuring interest in and engagement with our Website and short-term, transient use.

• Marketing Our Products and Services. This includes use for the purpose of: (i) monitoring the performance of our advertisements and marketing efforts, and (ii) communicating with you about your engagement with our Website.

• Fulfil Legal Obligations and Rights. This includes use for the purpose of: (i) establishing, exercising, investigating, prosecuting, or defending against legal claims; (ii) complying with laws or responding to lawful requests and legal process; (iii) protecting our rights and property, our agents, customers, and others, including to enforce our agreements and policies; (iv) detecting, suppressing, or preventing fraud; (v) reducing credit risk and collecting debts owed to us; (vi) protecting the health and safety of our customers, or any person, including ourselves; or (vii) fulfilling other requirements under applicable law.

• Other Purposes. This includes use for our other, legitimate business purposes, or as permitted by applicable law.
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3. How We Disclose Information

We disclose information we collect for specific purposes, including:

• With affiliates and partners to provide you with our services and product;

• With third-party suppliers that help us provide you with aspects of the Website, such as data storage, hosting, etc., or that help us with marketing and email campaigns, to advertise, gain insights, and perform analytics into how the Service is used and how it might be improved;

• With third-party providers of marketing services

• As necessary to comply with applicable law, including governmental requests and law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others;

• As necessary in the event of a proposed or actual re-organization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of our business, assets, or stock;

• With others for any legitimate business purpose that does not conflict with the statements made in this Privacy Policy.
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4.  Lawful Basis of Processing

We collect and process your personal data for purposes set forth in this Privacy Policy. Where required by law, we obtain your consent to use and process your personal data for these purposes. Otherwise, we rely on another authorized legal basis (including but not limited to the performance of a contract or legitimate interest) to collect and process your Personal Data.
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5. Marketing and Advertising

From time to time we may contact you with information about our products and services, including sending you marketing or advertising messages and asking for your feedback on our products and services. You can unsubscribe at any time from our marketing or advertising emails by clicking on the unsubscribe link at the bottom of the email or by contacting us at info@uyolo.io.
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6. Your Privacy Rights

You have the following rights in respect of your personal data that we hold: 

(i) right of access; 

(ii) right of portability; 

(iii) right to rectification; 

(iv) right to erasure (right to be forgotten); 

(v) right to restriction; 

(vi) right to withdraw consent; and 

(vii) right to object.
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You also have the right to lodge a complaint to your local data protection authority. Information about how to contact your local data protection authority is available here.

If you wish to exercise one of these rights, please submit a request by:

Emailing info@uyolo.io with the subject line "European Rights Request".

Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights.
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7. Transfers of Information

We may transfer to and process your personal information in countries outside of the jurisdiction where you are located for the purposes described above. When required by law, we will ensure that we rely on an appropriate legal mechanism for the transfer, such as your consent, standard contractual clauses (or their equivalent), or adequacy decisions. You may ask us, using the contact information in this policy, for more information about the specific basis we use for transferring your data.
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8. Retention of Information

We store your personal information for no longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements, and in accordance with our legal obligations and legitimate business interests. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorized use or disclosure of your personal data; the purposes for which we process your personal data; and the applicable legal requirements.
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9. Changes to Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page.